Connect SMS Feature: Frequently Asked Questions

Q) How does a family opt-in to receive SMS / Text messages?

A)All families are automatically opted in. 

Q) How does a family opt out of receiving messages?

A)When a family receives a message, there is a notice at the end of the message that says “txt STOP to cancel”

Q) How does a family opt back in if they previously opted out of receiving messages?

A) From the same mobile phone that was previously opted out, reply/text back: START 1001248

Q) How do I update my cell phone number?  

A)Please contact your child(s) school site to set up a time to go in and update your contact information. This information can also be updated once a year when the Returning Student Registration is completed.

Q) How long are the messages?

A)The SMS message can be 140 characters long. That is the max number of characters.