The Technology & Information Services (TIS) team provides on-site technical support across all AUSD schools. Each school site has assigned coverage by a School Site Technician. Coverage assignments ensure that every site receives dedicated support for devices, network access, classroom technology, and staff/student technology needs.

📌 You can view the current site coverage assignments here:
School Site Technician Coverage Spreadsheet

What This Means for Staff

• Each school has a designated technician who serves as the first point of contact for technology support.

• Site Technicians handle Chromebooks, PC laptops, printers, AV systems, and classroom technology.

• Coverage schedules are designed to maximize support across multiple schools when technicians serve more than one site.

• The helpdesk provides district-wide remote support and coverage when site technicians are unavailable.

How to Request Support

1. Submit all requests through the work order system: [email protected]

2. Tickets will be routed to your assigned School Site Technician.

3. For urgent issues, please contact the helpdesk at 626.943.3040