What AUSD / TIS supports

TIS is responsible for bulk PRISM account uploads on a weekly basis. Certificated staff (TK–12) are pulled from multiple data sources and uploaded to PRISM in a weekly batch. New users receive a PRISM password-setup email automatically once uploaded.

 

TIS support covers only account creation via the weekly bulk upload.

 

 

---

Where AUSD support stops

TIS does not handle:

 

• Immediate / same-day account creation
• Training completion, credit, or reporting
• PRISM platform functionality, content, or login troubleshooting beyond the upload

 

For these, use the contacts below.

 

 

---

Who to contact

 

 

---

Quick reference