Submit a ViewSonic ticket if you're seeing hardware issues like:

• Touch screen not responding / touch not registering
• Panel randomly turning off or not staying powered on
• No power / won't turn on at all
• Dead pixels or display artifacts
• Backlight failure (dim, flickering, or dark screen)
• Board or internal component faults

 

Step 1 — Gather required info & Email ViewSonic + Intelli-tech

Send an email with a description of the issue and the following to both contacts below:

• Model number and serial number (photo of the sticker on the back of the panel)
• School site and room number
• Date the issue started
• Clear description of the symptom
• Photo or video showing the issue in action

 

Contact                   Email

 

Mark Rounds     [email protected]

 

Pam Rumph        [email protected]

 

 

 

Step 2 — Mark Rounds files the ticket

 

Mark submits the service ticket to ViewSonic Customer Service on our behalf. 

Step 3 — ViewSonic makes contact

ViewSonic Customer Service will reach out to whoever initiated the ticket (the AUSD tech who sent the original email) and cc Mark Rounds for full engagement. After receiving the email include the ViewSonic ticket number in TIS private note.

 

Step 4 — Escalation, if needed

 

If the onsite fix ViewSonic proposes doesn't resolve the issue, Mark arranges for a ViewSonic field specialist to come assess it. If the panel needs to be replaced, Intelli-tech comes out to remove the faulty board, install the replacement, and return the old panel to ViewSonic.