For Site Staff
Signing in
Marquee content is managed at https://venus.daktronics.com (Venus Control Suite). Sign in with the Daktronics account issued to your site. This is a vendor account — not your AUSD/Okta login. Do not share it.
Account changes — new user, removed user, email change, password reset — go to Technology Services, not Daktronics. We hold the district account and need to know who has access at each site.
Technology Services: 626.943.3040 · [email protected]
Assign Marquee task to Ashton for now.
This will be switched to the AV tech once the position is filled.
When something is wrong with the marquee
- Content problem (wrong message, won't post, scheduling issue) → try In-App Guidance inside VCS, then open a ticket.
- Display problem (blank, dark pixels, partial panel, garbled, offline) → open a ticket. Include site, what the display is doing, and a photo.
- Emergency or safety message that must go up now → call 626.943.3040. Don't email.
Do not call Daktronics yourself. Cases are tied to district account and serial numbers, and duplicate cases slow the fix down.
Free training — do this before any live webinar
Daktronics asks customers to complete self-training first. Plan on about an hour.
| I need to | Go here |
|---|---|
| Learn VCS from scratch | Self-Training Onboarding site |
| Get help without leaving the software | How to access In-App Guidance |
| Watch how-to videos | Daktronics YouTube channel |
| Look up a specific task | VCS Knowledge Base / helpful links |
| See all free training options | VCS Learning Center · Free trainings and tutorials |
| Use an older Venus 1500 sign | Venus 1500 Learning Center |
Live 1:1 webinar training
Daktronics runs instructor-led sessions and will reschedule around the school calendar.
Sue Sforza, Training Coordination · 1.800.325.8766 · [email protected]
Copy Technology Services on scheduling requests so we can track who is trained at each site.
For AUSD Technology Staff
Before escalating to the vendor
- Confirm power and network connectivity to the player/media controller.
- Rule out content-side causes: valid, scheduled, non-expired message in VCS.
- Reboot the controller if reachable; note the result.
- Capture site, display serial number, photo of the fault, and time the issue started.
Account administration (VCS)
| Task | Reference |
|---|---|
| Add or create a user | KB 000001586 |
| Remove or delete a user | KB DD3104298 |
| Reset a password | KB 000002591 · Daktronics-hosted password change |
| Login troubleshooting | KB 000001349 · profile not set up |
VCS accounts are vendor-hosted and not in Okta. They do not deprovision when staff leave — remove them manually as part of site offboarding. Issue named accounts per user; no shared site logins. Review site account lists annually and after any front-office staffing change.
Vendor escalation
| Situation | Route |
|---|---|
| Display offline / dashboard communication error · physical damage or temperature sensor fault · follow-up on an open case · request a callback | Email [email protected] or use the MySupport portal |
| Urgent service or technical support | Call 1-800-325-8766 (+1-605-275-1040) |
| Software training questions | [email protected] |
| Webinar scheduling | [email protected] |
| VCS support hub | https://www.daktronics.com/en-us/support/systems/venus-control-suite |
Daktronics publishes a standard response time of under four hours for non-urgent cases. When troubleshooting live, call from the display location with equipment connected and powered, and have the case number ready.
Escalation path
Technician → Technology Support Manager (James Johnston) → Director of Technology. Escalate immediately if the marquee is needed for emergency or safety messaging and cannot be updated.
